Information for Members

Member Handbook Updated for 2023

The Member Handbook has hints on how to find water leaks, links to water conservation and Xeriscaping websites, and other useful information.

Electronic Payments

You can pay your water bill electronically through a service called Xpress-pay.

  • When paying with Xpress-pay, a small service charge is added. The exact amount depends upon whether the bill is paid by credit card or bank draft (electronic check). You may see Systems East, the company that runs Xpress-pay, on your statement.
  • You can make a one-time payment directly with Xpress-pay.
  • If you set up an Xpress-pay account, you can have it save your credit card or bank account information, which you can then use each time you want to make a payment.
  • With an Xpress-pay account, you can set it to automatically pay your water bill each month. You’ll have to do this when you pay a bill. There does not seem to be a way to set up automatic payments once you have submitted a payment, and you’ll have to try again with the next month’s bill.

Setting up Xpress-pay for electronic payments

To get started, you will need your three digit account number and your eight or nine digit water meter number. Both of these numbers are on your water bill and at the top of your EyeOnWater page. Click the button below to get started.

This image has an empty alt attribute; its file name is Xpress-pay-it-button-secure-300x59-1.png
  • Fill in your meter number, name, and account number.
    • Click Next on the page that shows your charges.
    • On the “How would you like to pay?” page, under your name and account information, check the “Remember me with an Xpress-pay account” box.
  • The La Mesa Water Cooperative does not have access to your credit card or bank account numbers.
  • You will still receive your water bill each month, either by paper mail or email.
  • You can still pay your water bill with a paper check or bill pay service through your bank.

Access Xpress-pay – change credit card or bank details

Once you have set up an Xpress-pay account, you can get to it through their website:

Xpress-pay.com

In the upper right corner, Login In | Consumer Login, which should take you to their Login page.

If you forgot or want to change your Xpress-pay password, on the Xpress-pay Login page, click the “Forgot password?” link.

Public Documents

Here is some information that may be interest to residents of La Mesa and Sundance Mesa.

Electronic Billing

To save effort and paper, we strongly encourage everybody to get their monthly water bill as an email message. In the upper right of your bill is the email address we have on record for you. Please check to make certain it is correct. Contact:
water-bill@lamesawatercoop.org

There is no extra charge for this service.

Monitor water use with EyeOnWater

To reduce water lost to leaks or unintentional use, such as a hose left running, we have installed smart water meters on all houses. We strongly encourage everybody to take advantage of this capability.

  • See your water use on the EyeOnWater website or smartphone app
    • Sign up with EyeOnWater.com
    • Enter 3-digit account number
    • Provide email address
    • Can delegate to a family member or friend, who does not have to be in Placitas
  • Set EyeOnWater alert to get an email or text message if there is a steady leak
  • Regularly check EyeOnWater to make sure water use is what is intended

There is no extra charge for this service.

Emergency Contact List

Occasionally we have disruptions in service or other situations where we need to urgently communicate with our members. We have an email list to notify members of water emergencies and other issues in their immediate neighborhood. The list will not be used for any other purpose. The list is voluntary, but we urge you to take advantage of this opportunity. If you wish to be on the list, send your e-mail and street address to alerts@lamesawatercoop.org.

We can also send you an alert as a text message to your cell phone. If you would like that, please send your cell phone number and your carrier (Verizon, AT&T, etc.) to alerts@lamesawatercoop.org.

Board of Directors Meeting Schedule

The Board of Directors meet monthly, generally on the second Monday of each month, starting at 10 AM, at the Placitas Community Library. The meetings are open to all members, and those with unresolved complaints or presentations they wish to make are encouraged to participate. The agenda is posted at the mail boxes prior to each meeting.

Times and dates may change to accommodate board members.

  • December 11, 2023
  • January 8, 2024
  • February 12, 2024
  • March 11, 2024
  • April 8, 2024
  • May 13, 2024
  • June 10, 2024

Septic Systems

The US Environmental Protection Agency has some very useful information about septic systems on a web page called SepticSmart. You may want to print the one page flyer, “The Dos and Don’ts of Your Septic System.”

You may also want to see the New Mexico Environment Department web page on Liquid Waste Program (Septic Tank Program)

Historical Documents

If you have any comments, suggestions, or material that you would like to see on this website, please contact webmaster@lamesawatercoop.org.