Electronic Billing and Payments

[new 10/25/2025]

You can receive your water bill on paper or electronically through a service called Intuity®. You can pay your water bill with a check, through your bank bill pay service, or through Intuity.

Intuity is a web based service for water utilities, called a “customer portal”, that lets you:

  • Receive email/text notification of new bill.
  • Pay utility bill online: opt for autopay or schedule a payment for future date.
  • View bill online/Download copy of bill.
  • View past bills (from September 2025 on).

Specific to La Mesa Water Cooperative:

  • You do not need to have an Intuity account to receive a paper water bill or pay by check.
  • You can make a one-time payment directly with Intuity, with or without an Intuity account. The bottom of your water bill notification message should have link to “one-time payment”.
  • To set up an Intuity account, you will have to provide your email address and a password, and go through some authentication to verify that you are a La Mesa Water Cooperative customer.
  • If you set up an Intuity account, you can have it save your credit card and/or bank account information, which you can then use each time you want to make a payment.
  • When paying with Intuity, as of November 2025, a service charge (typically called a “convenience fee”) is added. This goes to the payment processor, and not the La Mesa Water Cooperative.
    • Minimum credit/debit card fee per transaction: $2.95 or 3.5%. whichever amount is higher
    • ACH (Electronic Check): $1.95 per transaction
  • The La Mesa Water Cooperative does not have access to your credit card or bank account numbers.
  • With an Intuity account, you can set it to automatically pay your water bill each month. Intuity processes the autopay on the day the bill is due – the last day of each month.
  • Even if you set up an Intuity account, you do not need to pay using Intuity. You can still pay by check or your bank bill pay service.
  • As of November 2025, the Board is considering options to encourage paperless, such as charging for a paper bill and/or having the Cooperative pay some or all of the Intuity service charges. A decision has not been made. When it is, that will probably go into effect starting in January 2026.
  • We expect Intuity will replace the existing alert list (alerts@lamesawatercoop.org). In that case, you will need to set up an Intuity account to receive alert messages. You will be able to edit the email address and provide a cell number to receive text alerts.
  • The Intuity website is pay.waterbill.com, NOT Intuity.com.

If you have not received an Intuity invitation or an Intuity water bill, you can set up an Intuity account:

Intuity Sign Up Request

When you first set up an Intuity account, it will send you a confirmation email from:
– La Mesa Water Cooperative <IntuityNotifications@creativetechusa.com>
That message should have a link to activate your account. You will need to watch for that message and click on the Activate in the new message, and then you can log on to Intuity.

On the Intuity website, you may want to:

  • Enter a cell phone to get text notifications
    – Settings | Notifications | Notification Phone No
  • Review and adjust
    – Settings | Notifications | Notification Preferences
    • New bill
    • Payment confirmation
    • Due date reminder (5 days ahead)
    • Biller announcements – we plan to use use this as the “alert list” for notices such as “we need to turn your water off to fix a leak in the distribution system”
  • If you want to pay through Intuity, put in your bank and/or credit card information
    – Settings | Payment Methods
  • Settings | Paperless | Check the “By enabling Paperless” box
  • Settings | Check the Auto Pay box

Up to November 2025, water bills were sent out in paper form or emailed directly by the La Mesa Water Cooperative (using the email address water-bill@lamesawatercoop.org). For several years, electronic payments, either one-time or automatic, were done through a payment service called Xpress-pay.

If you were were using Xpress-pay, particularly automatic or scheduled payments, you will need to cancel those. We will help you do that.

Intuity®, is provided by Creative Technologies, the same company that provides our billing system, El Dorado. You may want to review their website and particularly their Privacy Policy and Payment Processing pages to answer questions that you may have about the company and their approach to privacy and security.